Refund and Returns Policy
Effective Date: January 4, 2025

Thank you for shopping at Nariprnie Electronics. We are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not fully satisfied with your purchase, this Refund and Returns Policy will guide you on how to request a return, exchange, or refund. Please read this policy carefully to understand your rights and our procedures.

By shopping with us, you agree to the terms and conditions outlined in this Refund and Returns Policy.

1. General Return Policy

We want you to be completely satisfied with your purchase from Nariprnie Electronics. If you are not satisfied, we accept returns for most products within 30 days from the date of delivery. Please ensure that:

  • The item is in its original condition, unused, and with all original packaging and accessories.
  • The item has not been marked as “final sale” or “non-returnable” on the product page or during the checkout process.

Please note that some items may not be eligible for return. These include:

  • Opened or used software
  • Personalized or custom-made products
  • Gift cards or digital downloads
  • Items marked as “final sale” or “non-returnable”

If you are unsure whether your product is eligible for return, feel free to contact our customer support team at info@nariprnie.com for clarification.

2. How to Request a Return

To initiate a return, please follow these steps:

2.1 Contact Us

Reach out to our customer support team via email at info@nariprnie.com or by phone at (360) 943-0319. Please include the following details in your return request:

  • Your order number
  • The item(s) you wish to return
  • A brief explanation for the return (optional)
  • Whether you would like a refund or exchange (if applicable)

2.2 Return Authorization

Once we receive your return request, we will review it and provide you with a Return Authorization (RA) number. This number is required to complete your return. Please note that returns without an RA number may not be processed.

2.3 Return Shipping

Once you have received the RA number, carefully package the product in its original packaging (if possible) and include all accessories, manuals, and parts.

  • Return shipping costs: Customers are responsible for the cost of return shipping, except in cases where the return is due to a defect or shipping error on our part.
  • Shipping carrier: We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee receipt of returned items without tracking information.

3. Refunds

Once we receive your returned item, we will inspect it to ensure that it meets our return policy requirements. If everything is in order, we will process your refund.

3.1 Refund Processing

  • Refund Method: Refunds will be issued to the original payment method used during the purchase (e.g., credit card, PayPal).
  • Processing Time: After your return is approved, it may take 5-7 business days for your refund to be processed. The time it takes for the refund to appear on your account may vary depending on your bank or payment provider.
  • Partial Refunds: If the item is returned in used or damaged condition, a partial refund may be issued based on the condition of the item upon inspection. In such cases, you will be notified of the refund amount.

3.2 Non-Refundable Items

Certain items are not eligible for a refund. These include:

  • Items marked as “final sale” or “non-returnable”
  • Gift cards or digital downloads
  • Opened or used products (unless defective)
  • Products that are missing parts, accessories, or original packaging

4. Exchanges

We offer exchanges for items that are defective or damaged during shipping. If you wish to exchange an item, please follow the steps below:

4.1 Request an Exchange

Contact our customer support team within 30 days of receiving the product and request an exchange. Please provide your order number, the item(s) to be exchanged, and the reason for the exchange.

4.2 Return the Original Item

Once we approve your exchange request, we will provide you with a Return Authorization (RA) number. Return the item to us in its original condition. After we receive the returned item, we will ship the replacement at no additional cost.

4.3 Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at info@nariprnie.com or (360) 943-0319. We will cover the cost of return shipping and issue a full refund or send you a replacement as soon as the returned item is received and inspected.

5. Gift Returns

If you received an item as a gift, you can still return it for a refund or exchange. The process is the same as for regular returns. However, refunds will be issued to the original purchaser’s payment method unless the gift giver specifies otherwise.

6. Restocking Fee

In some cases, a restocking fee may be applied to returned items, particularly for larger items or special orders. If a restocking fee applies to your return, we will notify you beforehand. The typical restocking fee ranges from 10% to 20% of the item’s purchase price.

7. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 7 days of receiving your order. We will assist you in processing a return, refund, or exchange and will cover the return shipping costs for defective or damaged items.

Please include photos of the damaged or defective item and packaging when contacting us, as this will help us expedite the claims process with our shipping partners.

8. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please:

  • Check your bank account: It may take several days for your refund to appear on your account depending on your bank or payment provider.
  • Contact your payment provider: Sometimes, there are delays in processing refunds.
  • Contact us: If you’ve done all of the above and still haven’t received your refund, please contact us at info@nariprnie.com or (360) 943-0319. We’ll be happy to assist you.

9. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact our customer service team. We are here to help!

Conclusion

At Nariprnie Electronics, customer satisfaction is our priority. If you need to return or exchange a product, we aim to make the process as simple and transparent as possible. Please don’t hesitate to contact us if you have any questions or need assistance.